Netkiller Support Plans (SLA)
The Netkiller Technical Support Team's business hours are from 9am to 5pm EST, Monday-Friday, excluding public holidays.
In case of an emergency issue, please send an email to support@netkiller.com with the word “URGENT” added to the subject line. For issues determined to be emergency failures, the Netkiller Global Support Team provides technical support 24 hours a day, 365 days a year.
Critical / Netkiller products
Critical / Partner products
Bug / Netkiller products
Bug / Partner products
Simple requests or Training / Netkiller products
Simple requests or Training / Partner products
Premium
Provide same-day technical support service; transfer to global team on holidays and at night
Report critical failure to service provider (company) and share progress status to the customer
* Google Workspace(GWS) technical support is provided for SLA service only.
* For Google Workspace users, you can directly contact Google Support 24 hours a day.
Provide technical support service within 1 business day
Report bug to service provider (company) and share progress status to the customer
* Google Workspace(GWS) technical support is provided for SLA service only.
* For Google Workspace users, you can directly contact Google Support 24 hours a day.
Provide technical support service within 2 business days
provide services on focusing reliable contents of service providers
* Google Workspace(GWS) technical support is provided for SLA service only.
* For Google Workspace users, you can directly contact Google Support 24 hours a day.
Standard
Provide same-day technical support service; transfer to global team on holidays and at night
Report critical failure to service provider (company) and share progress status to the customer
* Google Workspace(GWS) technical support is provided for SLA service only.
* For Google Workspace users, you can directly contact Google Support 24 hours a day.
Provide technical support service within 2 business days
Report bug to service provider (company) and share progress status to the customer
* Google Workspace(GWS) technical support is provided for SLA service only.
* For Google Workspace users, you can directly contact Google Support 24 hours a day.
Provide technical support service within 3 business days
provide services on focusing reliable contents of service providers
* Google Workspace(GWS) technical support is provided for SLA service only.
* For Google Workspace users, you can directly contact Google Support 24 hours a day.